Refund policy

Return & Refund Policy

Made to Order Products All House of Nomadé products are handcrafted and made to order. Because each item is produced specifically for you, we do not accept returns or exchanges for change of mind.

Damages and Issues Please inspect your order upon reception and contact us within 7 days of delivery if the item is defective, damaged, or if you received the wrong item. Email us at info@houseofnomade.com with photos of the issue so we can evaluate and make it right. We will arrange a replacement or full refund at no cost to you.

Non-returnable Items As all products are made to order, they are exempt from standard return policies. We also do not accept returns on sale items or gift cards.

European Union — Right of Withdrawal Under EU Consumer Rights Directive, made-to-order and personalised products are exempt from the standard 14-day cooling-off period, as the goods are produced specifically to your individual specifications and cannot reasonably be resold. This exemption is explicitly outlined in Article 16(c) of Directive 2011/83/EU.

However, your statutory rights regarding faulty or misdescribed goods remain fully intact under EU law.

2-Year Legal Guarantee In accordance with EU consumer law, all products are covered by a 2-year legal guarantee against manufacturing defects and non-conformity. If your product develops a defect within this period, please contact us at info@houseofnomade.com.

Refunds If a refund is approved (for damaged or incorrect items), you will be refunded to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved, please contact us at info@houseofnomade.com.

Contact For any questions regarding returns or refunds: 📧 info@houseofnomade.com 🌐 www.houseofnomade.com